Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Should you wish to return an item, please notify me within 14 days of purchase by e-mailing info@mariakarte.com with your name and the order number quoted in your confirmation e-mail. Please note that bespoke items, including rings, which have been created just for you cannot be returned unless faulty.

To be eligible for a return, your item must be in the same condition that you received it, in salable condition: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@mariakarte.com.

If your return is accepted, we’ll send you information how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return postage costs are the responsibility of the customer for returns and exchanges, unless Maria Karte Artisan Jewellery deems the product to be faulty or damaged. Any items returned without prior notice in writing will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom made products cannot be returned. I cannot offer refunds on earrings for health and safety reasons.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mariakarte.com.

You can always contact us for any return question at info@mariakarte.com.